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Welcome to Academy Collection Service
Ethical, courteous and professional revenue recovery leveraging cutting edge technology to quickly and efficiently resolve delinquent accounts on a national basis.
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Automated Call Center
Academy is equipped with a state-of-the-art call management system which focuses on providing optimal account management
with minimized intervention. It works concurrently with the Dialer Management System and the Collector System. Its features include:
- an open architecture PC network and dialing technology
- adaptive predictive algorithm
- no-agent-available-hold-messaging
- multiple "concurrent" campaign capability
- dynamic operator to campaign assignment
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Client Services
Academy employs a large staff of customer service personnel to assist our clients. Each client is assigned a Client Service Specialist
who will become the primary point of contact. Academy prides itself on servicing our clients' special needs including:
- monthly performance reports
- assignment acknowledgements
- customized remittance statements
- batch track reports
- custom inventory reports
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